6 more days...

nus email works wonder...
or being in nus really is so different.

1. Mum had difficulties trying to get someone to fix our gas cooker.
She called techno gas, someone picked up, hearing my mum's tone, speaking chinese, assumed my mum is an auntie and gave my mum sub-standard service when answering the call.
Mum complained to me, i was pissed.
i called up 1st, asked for the manager's contact (email). shoot an email to the website (using NUS email), c.c to many dunno who listed on the techno gas website.
within 10 mins, manager called up, very... v v v v politely handled the call while toking to me, kept apologising and settled the repair work by sending someone down within half an hr.

2. HP laptop bought in nus broke down. sent to computer centre in nus for repair. Need to wait 2 days for nus repair centre to send to HP. Need to wait 3 days for HP to repair. Need to wait 2 days for HP to send back laptop to nus. Total waiting time = 2 + 3 +2 + 2(week end included) = 9 days.
pissed. searched for hp email online, shoot email from nus account. half hr later, manager called. proposed to me dat someone will come to my residence to collect the laptop, repair 2 days and send back to my residence. Total waiting time = 2 days.

reason y i m saying dis...
watch out for another post to be updated soon. =)